{"id":27227,"date":"2024-03-08T10:33:50","date_gmt":"2024-03-08T10:33:50","guid":{"rendered":"https:\/\/demo.rstheme.com\/wordpress\/industrie\/pkg\/?page_id=27227"},"modified":"2024-11-23T17:18:38","modified_gmt":"2024-11-23T17:18:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kutuklu.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\tFrequently Asked Questions\t\t\t\t\t<\/span>\n\t\t\t\t

If you have any questions, please do not hesitate to call us.<\/h2>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t
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01. How does the sales and delivery process work for these machines?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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After placing an order, the delivery time is determined according to the production situation. Usually, the delivery time ranges from 6-12 weeks depending on the type of machine and the order quantity. We offer our customers fast and reliable shipping service worldwide.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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02. What is the warranty period of the machines?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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All our machines are offered with a 2-year manufacturer\u2019s warranty. During the warranty period, all manufacturing defects related to the machine are repaired or replaced free of charge.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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03. How can I request spare parts when the machine breaks down?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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For spare parts requests, please contact our after-sales support team. Spare parts will be provided and sent as soon as possible upon your request.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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04. How long does it take to obtain spare parts?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Parts in stock are shipped within 2-3 business days. For parts that are not in stock, they are supplied and shipped within 1-2 weeks after the order is placed.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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05. Do you provide technical support for machines?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Yes, we offer a comprehensive technical support service for all our machines. We offer remote support, on-site maintenance or repair services. Training and maintenance guides are also provided.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t

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01. Do you offer periodic maintenance services?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Yes, we offer periodic maintenance services to ensure the long life and efficient operation of your machines. These maintenance services aim to keep the machine running and maximize its performance.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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02. How can I get the machine I purchased installed?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Our after-sales team provides on-site support to carry out the installation of the machine. Post-installation operator training is also provided, so that the machine can be used to its full capacity.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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03. Do you offer after-sales service to overseas customers?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Yes, we offer after-sales service to our customers worldwide. The necessary spare parts and technical support can be organized according to your country.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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04. Can you give information about the energy consumption of the machines?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Our machines are designed with energy efficiency in mind. The energy consumption of each machine may vary depending on the model and operating speed. For detailed energy consumption information, you can review our technical documents or contact our sales team.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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05. What are the types of raw materials your machines are compatible with?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Our automatic bonnel machines are compatible with all raw materials required for standard bonnel spring production. It can work with different types of raw materials, providing flexibility according to spring wire thickness and other properties.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t

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Do you have questions?<\/h2>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We are ready to answer your questions about spare parts, maintenance, after-sales services and general information.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t

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01. What is the average lifespan of your machines?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Our machines are designed to operate efficiently for many years with regular maintenance. The average lifetime ranges between 10-15 years, but with proper maintenance and use, this can be extended even further.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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02. Do the machines have different production capacities?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Yes, our machines have different production capacities. We offer suitable models for small, medium and large scale production according to your needs. You can refer to the product technical documents for detailed capacity information.<\/p> <\/div>\n <\/div>\n <\/div>\n \n

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03. Do you provide operator training with the machines?<\/div>\n \n \n <\/div>\n <\/div>\n\n
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Yes, our after-sales team provides training for your operators during the installation of the machines. These trainings guarantee efficient and safe use of the machines.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t

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Ask Us a Question...<\/h3>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you have any questions before and after sales, please contact us without hesitation.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t

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